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Privacy Policy

Cx Systems Limited (“Company,” “we,” “us,” or “our”), trading and operating as Commissioning Manager (www.commissioningmanager.com), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, register an account, download digital resources, subscribe to our email communications, or purchase digital products and services.

1. Information We Collect

We collect information that identifies, relates to, or describes you (“Personal Data”) in the following ways:

A. Personal Data You Provide Voluntarily

  • Account & Registration Data: Name, email address, password, and professional job title when you register an account or access training portals.

  • Email & Marketing Data: Name and email address when you sign up for newsletters, request free downloadable resources (such as checklists, guides, or sample templates), or complete web forms.

  • Transaction & Billing Data: Billing address, name, and payment information when purchasing digital templates, software tools, or courses. We do not store full credit card numbers on our servers; all payment processing is handled securely by third-party payment gateways such as Stripe, PayPal, WooCommerce, and Payhip.

B. Information Collected Automatically

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on site, and system logs collected directly by our hosting servers.

  • Cookies & Third-Party Tracking: Small data files stored on your device to remember user sessions, track affiliate referral links, and analyze traffic. This includes third-party analytics scripts such as Google Analytics, which collect and process non-identifiable usage statistics on servers operated by Google.

2. How We Use Your Information

We process your Personal Data for the following specific operational and business purposes:

  • To Deliver Services & Products: Processing orders, delivering downloadable files, and granting access to courses or interactive calculators.

  • Customer Support: Responding to technical support requests, product inquiries, or refund questions.

  • Platform Security & Anti-Abuse: Monitoring for unauthorized web scraping, fraudulent transactions, or security breaches.

  • Legal Compliance: Complying with applicable laws, tax obligations, and enforcing our legal terms and policies.

3. Email Communications & Unsubscribe Rights

When you submit your email address to download a free asset or purchase a product, you consent to receive periodic educational and marketing emails from us.

  • Third-Party Email Platforms: We use trusted third-party email service providers such as ConvertKit, Mailchimp, or ActiveCampaign to manage automated sequences and deliver newsletters.

  • 1-Click Unsubscribe: You can opt out of promotional emails or automated sequences at any time by clicking the “Unsubscribe” or “Manage Preferences” link at the bottom of any email we send. Alternatively, you may contact us through our support form.

  • Transactional Emails: Opting out of marketing communications will not prevent you from receiving necessary transactional emails such as purchase receipts or password resets.

4. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal data to third parties. We only share information with third-party service providers who assist us in operating our platform, including:

  • Payment Processors: Stripe, PayPal, WooCommerce, and Payhip for secure payment execution.

  • Hosting & Infrastructure: Web hosting servers, database management, and content delivery networks.

  • Email & Automation Services: Third-party platforms that host our email subscriber lists.

  • Legal Obligations: If required by law, court order, or governmental regulation, or to protect the rights, property, and safety of Cx Systems Limited, our users, or the public.

5. Cookies & Analytics

We use cookies and similar tracking technologies to enhance user experience and analyze site traffic.

  • Essential Cookies: Necessary for account logins, shopping cart functionality, and security.

  • Analytics Cookies: Used to understand visitor behavior, popular technical articles, and site navigation paths.

  • Managing Cookies: You can instruct your browser to refuse all cookies or notify you when a cookie is sent. However, disabling cookies may limit your ability to use certain features such as checkout or logged-in portal access.

  • Embedded Content & Media (YouTube): Articles, guides, and pages on this Website may include embedded content such as YouTube videos. Embedded content from third-party websites behaves in the same manner as if the visitor had visited that website directly.

Third-party sites, including YouTube and Google, may collect data about you, use cookies, embed additional tracking, and monitor your interaction with embedded content—including tracking your interaction with a video if you have an account and are logged into that platform. We recommend reviewing YouTube’s Privacy Policy for more information on how it handles viewing data.

6. International Data Transfers & Security

Cx Systems Limited is headquartered in Hong Kong. By accessing our Website or providing information to us, you acknowledge that your data may be transferred to and processed on servers outside your home jurisdiction, including in Hong Kong and the United States. We implement reasonable administrative, technical, and physical security measures to safeguard your Personal Data against unauthorized access, loss, or disclosure.

7. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access & Portability: Request a copy of the personal data we hold about you.

  • Correction: Request that we update or correct inaccurate personal information.

  • Deletion (“Right to be Forgotten”): Request that we permanently erase your personal data from our systems, subject to legal or accounting record-retention requirements.

To exercise any of these rights, please contact us through our contact form.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data handling practices, please contact us:

  • Company: Cx Systems Limited (trading as Commissioning Manager)

  • Address: Suite 202, 2F, Lap Fai Building, 6-8 Pottinger Street, Central, Hong Kong

  • Direct Support: www.commissioningmanager.com/contact-form/